![]() ![]() What about expenses incurred while waiting for a flight to finally take off? Southwest is advising passengers who have not already been refunded to submit a request through the company website. So if your flight was canceled or significantly delayed and you chose not to fly on Southwest, you’re owed a refund of your ticket. What is Southwest legally required to provide to passengers?Īccording to the Department of Transportation dashboard, “If an airline cancels a passenger’s flight or makes a significant change in the flight, regardless of the reason, airlines are required to provide a prompt refund to a ticketed passenger, including those with nonrefundable tickets, should the passenger choose not to accept the alternative offered, such as rebooking on another flight.” “They are looking at five to six hundred million dollars in potential obligations.” Here’s where the money may go. “I think there are probably two million customers impacted at this point,” said Mr. Ultimately, the airline’s legal obligations may depend on what happens when something outside of the company’s control, like the snowstorm that wreaked havoc across the country, causes a problem within the airline’s control, like Southwest’s technological and scheduling failures.Įither way, it may end up costing the company many millions of dollars. Controllable issues are things like maintenance and crew positioning, “things the carrier is uniquely in control of,” said Bob Mann, an airline industry consultant. 24 are due to circumstances within the airline’s control” - in other words, not the weather - and that he expected the company to reimburse passengers for things like meals, hotel rooms and alternate forms of transportation that would not normally be covered when delays and cancellations are related to the weather. In a pointed letter to the airline’s chief executive, Bob Jordan, Secretary of Transportation Pete Buttigieg made his opinion clear: “The cancellations and significant delays at least since Dec. Book your flight out of Pensacola and you’ll see what makes the Southwest ® Experience exceptional.For the many passengers whose holiday travel was disrupted by the meltdown at Southwest Airlines, one question now looms large: How - and how much - will they get reimbursed for their troubles? As you explore flight options, find enticing trip add-ons such as tours and bundles and earn Rapid Rewards ® points when you fly. Discover all of the incredible destinations you can visit when you fly with us departing from Pensacola International Airport. Regardless of whether your next trip is to the great outdoors or an urban oasis, Southwest Airlines can take you there. See the local flora and fauna up close and personal-an experience that will really make you feel like you’re off the beaten path. Set up camp for a few days in a place where you have the chance to wake up to the scent of pine and fresh water before you break out your hiking boots and hit the trails. Find solace in the Northwoods surrounded by trees, lakes, and rivers. From mammoth dunes to rocky peninsulas to wide-open plains, there are plenty of picture-worthy moments no matter where you land. Spend time experiencing what makes the Midwest so stunning. If your idea of a vacation involves less hustle and bustle, then a Great Lakes getaway might be a worthy destination. Feel the adrenaline-charged energy of a city where street life buzzes around the clock and modern architecture demands to be seen. Whether it’s a family vacation or a weekend retreat with friends, a metropolitan excursion offers the chance to experience something new around every street corner. Trade in beachside views for a big-city skyline. Located only six miles northeast of downtown, Pensacola International Airport is a convenient option when you're ready to start your next great adventure. Go beyond the perennial Florida beaches and discover natural treasures and first-rate cultural attractions that you can’t find at home.
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